Published Materials, Websites, and Presentations
Name	New gTLD Program Next Round Operational Design Phase
Name	New gTLD Program Next Round Operational Design Assessent
Name	New gTLD Program: Next Round Implementation Plan
Detail	This is a project I led to create provide a feasability assesment and implementation plan for the Next Round of the New gTLD Program. The program was estimated to cost about $400M. This Operational Design Phase consisted of a cross functional team of over 50 team members and took 11 months to complete. The result was a 400 page report called the Operational Design Assessment. A shorter community friendly implementation plan was created later.
Name	New gTLD Program (2012 Round)
Detail	The New gTLD Program was a $330M expansion of the internet Domain Name System. 1930 applicants submitted applications to operate a Top Level Domain (TLD). These applications underwent fiancial and technical review as well as several specialized evaluations. Over 1200 of these applicants successfully completed the process and contracted with ICANN to operate these new TLDs. I managed several parts of the program from 2012-2017. I tookover operation and management of the program in 2018.
Name	New gTLD Program Auctions
Detail	I worked with a small internal team and a vendor that specialized in game theory to develop the TLD auction process. This process was created to resolve contention between applicants that applied for the same TLD. A total of $232M was raised over the course of 17 auctions.
Name	New gTLD Application Change Request Process and Criteria
Detail	I developed this process to securely change data on an application. There were several conerns about applicants gaining the system which added complexity to this process. During the program we processed almost 4000 chagne requests.
Name	Community Priority Evaluation
Detail	I was a member of the team that operated the Community Priority Process. This was a special procedure by which a qualified applicant could avoide going to auction. The assessment was provided by a 3rd party. This was a very contentious process that resulted in several complaints and litigation. When I took over the process, I worked with the legal team to address litigation issues.
Name	New gTLD Program Global Support
Detail	I developed the Customer Support Center (later Global Support), hiring and training staff, and developing the customer support processes and materials posted on the website. Due to complexities of the New gTLD Program, a high percentage of customer service cases required escalation to the legal department and Program Steerin Committee.
Name	Pre-Delegation Testing
Detail	Pre-Delegation Testing was a technical evaluation performed by an international 3rd party. I worked with the vendor ensuring quality of the service provided and negotiated contract terms during bi-annual renewals. I also redesigned the testing process to improve efficiency and accuracy and automate a larger portion of the process.
Name	New gTLD Application Status
Detail	Working cross functionally, I developed the business operations criteria for the Application Status page. Each application would go through multiple phases and stages during its evaluation, in some cases this could take several years.
Name	Application Comments and Feedback
Detail	Comments about specific applicatns or applications were submitted online and using database tools were packaged and provided to vendors perfomring the evaluations.
Name	New gTLD Announcements
Detail	During my time running the Customer Support Team, we were resonsible for drafting announcements about the program. Once approved we posted them here.
Name	New gTLD Contention Set Status
Detail	Several applicants applied for the same TLD. These were grouped together into 232 different contention sets. These were resolved through business negotiation or auction. This page reported onthe status of these contention sets.
Name	New gTLD Program Program Statistics
Detail	As operators of the program, my team provided updates on program statistics via tis website.
Name	Objections and Dispute Resolution
Detail	My team managed this process by witch applicants and community members could file objections or disputes about a particlar applicant or application. These trannsactions were handled by 3rd party dispute resolution providers. My team manged the 3 vendors and were responsible for ensuring that procedures were approprately followed and reported.
Name	Contracting and the Registry Agreement
Detail	I led the team that processed contracts with Registry Ooperators. WhenI took over the process, it took approximately 16 weeks to complete a contract. By reviewing the process and redesigning, we were able to shorten the time to 5 weeks and eliminate 50% of the touch points.
Name	Continuing Operations Instrument
Detail	The Contnuous Operations Instrument (COI) was a method by which contracted parties provided a Letter of Credit or Escrow Agreement that would fund services in case of an service failure. My team manged these documents which had a value of $150M. These documents required special processing to manage, maintain, and release. Over the course of several years, we were able to change the operational process to allow us to eliminate these docuents and eliminate the risk and cost of managing the documents.
Name	WHOIS ARS Phase 2 Cycle 6 Report
Detail	My team managed reporting for the WHOIS Accuracy Reporting System (ARS) report. ths was an analysis performed by a 3rd party sampling the accuracy of domain name registration data. I managed the contract of the vendor and worked with the to adjust the reporting and testing methodology as privacy regulations (GDPR) changed.
Name	ICANN Correspondence
URL	Sample Correspondence Letter
Detail	As head of the New gTLD Program (2012 Round) I was responsible for developing reposnses to complaints and concerns raised by the community, governments, and corporations. These responses were sent under the singature of the Executives or Board Members.
Name	ICANN77 New gTLD Program: Next Round Update (30:03)
Name	ICANN77 New gTLD Program Next Round (19:28)
Name	ICANN76 New gTLD Subsequent Procedures (14:05)
Name	ICANN76 Subsequent Procedures Issues and Next Steps (3:05)
Name	ICANN 76: GAC Discussions on Subsequent Rounds of New gTLDs (13:15)
Name	ICANN75 New gTLD Subsequent Procedures Operational Design Phase Update and Q&A (7:33)
Name	ICANN74: New gTLD Subsequent Procedures Operational Design Phase Update (12:02)
Name	ICANN74: New gTLD Subsequent Procedures - Working Together
Name	ICANN73: New gTLD Subsequent Procedures: Operational Design Phase (12:55)
Detail	As the leader of the planning and implementation phases of the Next Round, I reported on status of the New gTLD Program at several international meetings. These presentations were given to Board Members and community stakeholders.